Return & Exchange Policies
1. Returns
We accept returns within 7 days of delivery.
To be eligible for a return:
• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• Proof of purchase (order number or confirmation email) is required.
Items that show signs of wear, damage, or alteration may not be eligible for return.
To be eligible for a return:
• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging.
• Proof of purchase (order number or confirmation email) is required.
Items that show signs of wear, damage, or alteration may not be eligible for return.
2. Non-Returnable Items
The following items cannot be returned:
• Items marked as Final Sale
• Customized or special-order products (if applicable)
• Items marked as Final Sale
• Customized or special-order products (if applicable)
3. Return Process
To initiate a return, please contact us at bandhaus99@gmail.com with:
• Your order number
• Reason for return
• Photos (if the item is damaged or defective)
Once your return request is approved, we will provide instructions on how to send the item back.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Your order number
• Reason for return
• Photos (if the item is damaged or defective)
Once your return request is approved, we will provide instructions on how to send the item back.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Exchange-Only Policy
At bandhaus99@gmail.com, we do not offer refunds.
We offer exchanges only for eligible items, subject to the conditions outlined below. By placing an order on our website, you agree to this exchange-only policy.
We offer exchanges only for eligible items, subject to the conditions outlined below. By placing an order on our website, you agree to this exchange-only policy.
5. Exchange Eligibility
Items are eligible for exchange if:
• The request is made within 7 days of delivery
• The item is unused, unworn, and in original condition
• The item is returned in its original packaging
• Proof of purchase (order number or confirmation email) is provided
Items that show signs of wear, damage, or alteration are not eligible for exchange.
• The request is made within 7 days of delivery
• The item is unused, unworn, and in original condition
• The item is returned in its original packaging
• Proof of purchase (order number or confirmation email) is provided
Items that show signs of wear, damage, or alteration are not eligible for exchange.
6. Exchange Process
To request an exchange, please contact us at bandhaus99@gmail.com with:
• Your order number
• Reason for exchange
• Photos (if the item is damaged or incorrect)
Once approved, we will provide instructions for returning the item.
• Your order number
• Reason for exchange
• Photos (if the item is damaged or incorrect)
Once approved, we will provide instructions for returning the item.
7. Shipping for Exchanges
• Customers are responsible for shipping costs related to exchanges, except in cases of damaged or incorrect items.
• Exchange items will be shipped once the original item is received and inspected.
• Exchange items will be shipped once the original item is received and inspected.
8. Return/ Exchange Shipping Address
Returns should be sent to:
3142 Travertine Drive Oakville, ON, L6M5N6
Do not send items back without contacting us first.
3142 Travertine Drive Oakville, ON, L6M5N6
Do not send items back without contacting us first.
9. Contact Us
If you have any questions about our Return & Exchange Policy, please contact:
Email: bandhaus99@gmail.com
Phone: +1 (647) 284-6243
Address: 3142 Travertine Drive Oakville, ON, L6M5N6
Email: bandhaus99@gmail.com
Phone: +1 (647) 284-6243
Address: 3142 Travertine Drive Oakville, ON, L6M5N6