Delivery & Orders Policy

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
You will receive another notification once your order has shipped.
During peak seasons or promotional periods, processing times may be slightly extended.

Shipping charges for your order will be calculated and displayed at checkout.
Estimated delivery times:
• Canada: 4–7 business days
Delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other unforeseen circumstances.

We use reliable carriers such as Canada Post, UPS, FedEx, or other trusted courier services depending on destination and shipping method selected.

After placing your order, you will receive an order confirmation email with details of your purchase.
If you do not receive confirmation within 24 hours, please contact us at bandhaus99@gmail.com

If you need to modify or cancel your order, please contact us within 12 hours of placing the order.
Once an order has been processed or shipped, we may not be able to make changes.

If your order has not arrived within the estimated delivery time:
1. Please Contact the shipping carrier directly.
2. If the issue remains unresolved, contact us at bandhaus99@gmail.com
3. We are not responsible for delays caused by shipping carriers, customs, or incorrect shipping addresses provided at checkout.

Customers are responsible for providing accurate shipping information.
If a package is returned due to incorrect address details:
• The customer may be responsible for additional shipping charges.

If your item arrives damaged, please contact us within 24 hours of delivery with:
• Your order number
• Clear photos of the product and packaging
We will review the issue and provide a replacement or appropriate resolution.

For any questions regarding your order or delivery, please contact:
Email: bandhaus99@gmail.com
Phone: +1 (647) 284-6243
Address: 3142 Travertine Drive Oakville, ON, L6M5N6